Troubleshooting

Most issues come down to one of a handful of causes. Find your symptom below - and if you're still stuck at the end, we're happy to help.

I can't sign in, or my confirmation email hasn't arrived

New accounts have to confirm their email address before they can be used, so a brand-new signup that hasn't opened its confirmation email yet can't sign in.

• Check your spam folder, and add hello@pro-weather.com to your contacts.
• Ask for a fresh link. Try to sign in with your email and password: if the address is still unconfirmed we say so and offer Resend the link. Links last 24 hours and work once, so an old one won't do.
• Check the address for typos. If you signed up with one, the mail went to an address you don't read - sign up again with the right one.
• Signed up with Google or GitHub? There's nothing to confirm; use the same button on the sign-in page rather than an email and password.

My site shows "Coming soon"

Visitors see "Coming soon - this weather site is not published yet." That page appears whenever a site isn't live, for one of these reasons:

• It hasn't been published. New sites start as drafts. Open your site in the dashboard and choose Publish at the top (it's enabled once a station is connected).
• The free trial ended. Your site went offline when the trial expired. Subscribe to Pro and it comes straight back - your data and settings are kept, nothing is deleted.
• A subscription lapsed. If a payment fails repeatedly or a subscription is cancelled, the site is paused the same way, and reactivates automatically when the subscription is active again.

No readings, or "This site hasn't connected a weather station yet"

• Connect your station if you haven't: see Connect your WeatherLink station.
• Check the key type. Pro Weather needs a WeatherLink v2 API Key and Secret - not a v1 key, and not your weatherlink.com password.
• Check the station is online in WeatherLink. If weatherlink.com shows no current data, Pro Weather can't see any either. Fix the station's own connection first.
• Check the station selection. If your account has several stations, make sure the right one is chosen under Settings → Stations to display.

Readings look stale

Your site updates about every 5 minutes, and pages are briefly cached for speed, so readings can legitimately be a few minutes old - every page shows an "Updated …" time so visitors can tell. If it's been longer than an hour:

• Confirm the station is still reporting in WeatherLink (batteries and connectivity are the usual suspects).
• On the free WeatherLink Basic plan, stations upload every 15 minutes, so updates are naturally a little slower. See WeatherLink plans & your data.

A tab is missing

Tabs appear only when your station reports that data and the tab is enabled:

• Forecast, Astronomy and severe-weather warnings need your station's coordinates. If they're missing, set the location in WeatherLink, then open Connection → Reconnect & rediscover.
• Air quality needs a Davis AirLink sensor on your account - see Air quality (AirLink).
• Sun needs a solar radiation or UV sensor.
• Almanac appears once your archive holds about a week of complete days, on the Pro plan or trial.
• Everything else: check the tile is ticked under Settings → Cards to show and the feature is on under Settings → Weather features.

Charts won't go further back

Longer ranges unlock as your archive grows - 7 days of charts need about a day and a half of data, a year view needs about three months. See History, records & the almanac for the schedule.

You don't have to guess where you are: the History card on your site's Overview page shows how far back your archive reaches, which ranges that unlocks, when the next one arrives, and whether older readings are still coming in. The two cases that look identical on your public site have opposite answers:

• "Importing your WeatherLink archive" - nothing to do, the longer ranges appear on their own.
• "WeatherLink is not sharing your past readings" - WeatherLink refuses archive access, as the free Basic plan does. No import will ever run. Either upgrade your WeatherLink plan, or import a history file from weewx, CumulusMX or a CSV.

Full explanation of every state: Where your archive stands.

My uploads never arrive ("Nothing has been uploaded to this URL yet")

Your own hardware pushes to a personal upload URL, and the ingest card on the Connection tab tells you whether anything has ever reached it. If it says nothing has:

• Give it one upload interval. A gateway set to 60 seconds needs a minute; nothing appears before the first upload.
• Re-check server, path and port against the values on the card. A trailing slash, a missing /i/ path or the wrong port is the usual cause.
• Ecowitt gateways use port 80 and i.pro-weather.com, plain HTTP, with the short path. The HTTPS URL is for software uploaders like weewx.
• Regenerated the URL? The old one stopped working immediately - update your hardware with the new one.

See Connect other hardware for the per-device settings.

Severe-weather warnings never show

• The banner only appears while a warning is active for your area - no warnings, no banner.
• Warnings need your station's coordinates and the toggle under Settings → Weather features → Severe-weather warnings.
• Coverage is Europe (MeteoAlarm) and the United States (National Weather Service). Stations elsewhere don't get warnings yet.

Alert emails aren't arriving

• Check your spam folder, and add hello@pro-weather.com to your contacts.
• Alerts go to your account email address - the one you sign in with.
• You get one email per episode: an alert won't fire again until the reading has dropped back out of the alert zone (and at most once every 30 minutes), so a hovering value doesn't flood you.
• Alerts are part of the Pro plan and trial - they pause if a plan lapses.

A new station or sensor doesn't show up

Added hardware in WeatherLink after connecting? Open Connection and choose Reconnect & rediscover - new stations and sensors (including AirLink) are picked up then, not automatically.

My custom domain isn't going live

See the dedicated custom domain troubleshooting - the usual causes are a missing TXT record, a record pointing at the wrong target, or Cloudflare's proxy (orange cloud) being enabled.

Google Analytics shows no visitors

See Add Google Analytics - most often it's the cookie banner (analytics only loads after a visitor accepts) or a GTM-/UA- ID pasted where a G- measurement ID belongs.