Troubleshooting

Quick fixes for sign-in, sites showing "Coming soon", missing or stale readings, hidden tabs, failed uploads and alerts.

Find your symptom below. Still stuck? Email hello@pro-weather.com with your site address, or ask in the Community.

New accounts must confirm their email address before signing in.

Check your spam folder, and add hello@pro-weather.com to your contacts.
Sign in with your email and password: while the address is unconfirmed, the page offers Resend the link. Links last 24 hours and work once.
Signed up with Google or GitHub? There is nothing to confirm; use the same button again. See Account settings.

My site shows "Coming soon"

The site is not live, for one of these reasons:

Not published yet. Choose Publish at the top of your site's dashboard. It is available once a station is connected.
Trial ended or subscription lapsed. Subscribe to Pro and the site comes straight back, with your data and settings.

No readings at all

Check the station is connected under Setup → Connection. See Connect your WeatherLink station.
WeatherLink needs a v2 API key and secret, not a v1 key or your password.
If weatherlink.com shows no current data either, fix the station's own connection first.

Current readings refresh about every minute, charts and history about every 5 minutes. WeatherLink Basic stations only publish every 15 minutes (see WeatherLink plans). If it has been longer than an hour:

Check Station health on your site's Overview page: it shows when the last reading arrived. See Station health.
Check the station still reports to its own service. Batteries and Wi-Fi are the usual causes.
Add a Station data older than alert to hear about the next outage.

My hardware uploads never arrive

The upload card under Setup → Connection → Local hardware says "Nothing has been uploaded to this URL yet" until the first upload lands.

Wait one upload interval.
Compare server, path and port with the card exactly. A missing /i/ path, a trailing slash or the wrong port is the usual cause.
Ecowitt gateways use plain HTTP on port 80 with the short path shown on the card.
If you regenerated the URL, the old one stopped working; update your device.

See Connect other hardware.

My cloud connection says "Reconnect needed"

Ecowitt Cloud or Tempest rejected the stored keys, usually because they were regenerated or the device left the account. Create fresh keys, paste them into the card under Setup → Connection → Cloud services and choose Reconnect. See Connect through a vendor cloud.

A new station or sensor doesn't show up

WeatherLink hardware added after connecting is picked up when you reconnect: under Setup → Connection → Cloud services, enter your API key and secret on the WeatherLink card and choose Reconnect. Pushed hardware needs nothing: new sensors appear with the next upload that includes them.

A tab is missing

Forecast, Astronomy, Sky events and warnings need your station's coordinates. For pushed hardware, enter them on the station card under Setup → Connection → Local hardware.
Air quality needs a PM sensor. See Air quality.
Sun needs a solar radiation or UV sensor.
Diary and About appear once they have content.
Otherwise, check the tab is on under Website → Homepage → Sections and tabs, and its card under Stations and cards. See Homepage.

Charts won't go further back

Longer ranges unlock as your archive grows. The History card on your site's Overview page shows what you have and what comes next:

Importing your WeatherLink archive: nothing to do, it fills in on its own.
WeatherLink is not sharing your past readings: your WeatherLink plan does not allow archive access. Upgrade it, or import a history file.

See Where your archive stands.

Daily totals roll over at the wrong time

Set Weather day starts at under Manage → Advanced → Weather calculations. See the weather day.

A weather-network upload is failing

Expand the service under Sharing → Publishing to read the network's error. Usually the station ID or key is wrong or was regenerated. Fix it and save; see Publish to weather networks.

Severe-weather warnings never show

The banner only appears while a warning is active for your area.
Warnings need your station's coordinates and Severe weather warnings turned on under Website → Homepage → Sections and tabs.
Coverage is Europe (MeteoAlarm) and the United States (National Weather Service).

Alert emails aren't arriving

Check your spam folder, and add hello@pro-weather.com to your contacts.
Alerts go to the email address you sign in with.
An alert fires once per episode, at most every 30 minutes, until the reading leaves the alert zone. Turn on While it lasts for repeats.
Weather thresholds are not checked while the station is offline. See If your station goes quiet.
Alerts pause while the site has no active plan.

Webhook deliveries aren't reaching my server

Choose Send test on the Webhook card on the Alerts page and watch your receiver.
The endpoint must be HTTPS, public, not redirect, and answer within 6 seconds.
Verify signatures over the raw request body. See Alert webhooks.
Failed deliveries are not queued; the next refresh tries again while the condition still holds.

My custom domain isn't going live

See custom domain troubleshooting.

Google Analytics shows no visitors

See Add Google Analytics.

A setting I changed did not stick

Each page saves only its own settings, so press Save on the page you changed. Not sure where a setting lives? The dashboard groups them as Setup (station and data), Website (details, homepage, design, about), Sharing (publishing, domains, analytics), Alerts and Manage (advanced settings, billing).